Privacy Policy

Information We Collect

We collect information you give us directly when you request a cleaning consultation, book a service, or contact us. This includes:

• Your name, phone number, and email address
• Your home or property address where the cleaning service will be performed
• Service preferences, frequency, and special requests
• Payment information when you pay for services
• Any messages or notes you send us through forms, text, email, or phone

We also automatically collect some technical information when you visit our website, including your IP address, browser type, device type, pages you visit, and how long you stay on each page. This helps us understand how visitors use our site and improve their experience.

How We Use Your Information

We use the information you provide for the following purposes:

• To schedule and deliver the cleaning services you request
• To send you appointment confirmations, reminders, and follow-ups
• To process payments for cleaning services
• To respond to your questions, concerns, or requests within 5 minutes during business hours
• To send you occasional updates about our services, seasonal offers, or scheduling changes
• To improve our website, our services, and the way our team works in your home

How We Share Your Information

We do not sell your personal information to anyone. We share your information only when necessary to deliver our services or when required by law. This includes sharing with:

• The cleaning professional assigned to your home so they can perform the service
• Payment processors like Stripe or BookingKoala to handle billing securely
• Software providers like our scheduling and CRM tools that help us run the business
• Law enforcement or government agencies if required by a valid legal request

Every third-party service we work with is required to protect your information and use it only for the specific purpose we have authorized.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, analyze site traffic, and improve performance. Cookies are small files stored on your device when you visit our site. You can disable cookies in your browser settings, but some parts of our site may not work properly without them.

We also use Google Analytics and Google Tag Manager to understand how visitors use our website. These tools collect anonymous information like pages visited and time spent on the site. They do not collect personally identifiable information unless you submit a form.

How We Protect Your Information

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure payment processing, password-protected systems, encrypted communications, and limiting access to your information to only the team members who need it to perform their job.

No system is completely secure, but we work hard to protect everything you share with us. If we ever experience a data breach that affects your information, we will notify you as required by Michigan and federal law.

Your Rights and Choices

You have the right to:

• Ask us what personal information we have about you
• Request that we correct any inaccurate information
• Request that we delete your information, subject to any legal obligations we may have to retain it
• Opt out of marketing emails or text messages at any time
• Disable cookies in your browser settings

To exercise any of these rights, contact us using the information at the bottom of this page.

Children's Privacy

Our website and services are not directed to children under 13 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy regularly so you stay informed about how we protect your information.